25. 12. 2018

Sancta Simplicitas!

Na spletu je na razpolago dovolj primerov za to rubriko, izbral pa sem samo eno nastanitev, katere odgovori na komentarje gostov so nenadkriljivi.

Primer:
Hotel je očitno lociran na vzpetini. Gost je to komentiral tako:
Lokacija je sicer na odličnem kraju, ampak pešačenje po strmem klancu gor in dol je bilo pa preveč.
Odgovor hotela:
Spoštovani! Hriba vam žal ne moremo zravnati. Lp NN

Še dva primerka odziva na pripombe oziroma pritožbe gostov iste nastanitve. Vsebine pritožb ne bo težko izluščiti iz odgovorov:

Prvi:
HELLO. 1.)THE CLEANING LADY CAN NOT GO IN -BECAUSE YOU WERE ALL DAY INSIDE THE ROOM!!! HOW SHE CAN MAKE IT IF YOU ARE IN THE BED AND SLEEPPINGALL DAY??? 2.)THE SWIMMING POOL IS FROM OTHER COMPANY!!! 3.) WE'REHAVING FRENCH BREAKFAST. WERY BIG BREAKFAST FOR €7 PER PERSON PER DAY! 4.)YOU DID NOT HAVE SEA VIEW. / YOU HAVE THE ATTIC ROOM. 5.)THE SHEETS ARE ALL NEW FROM YEAR 2016 ! / AND THE BEDDING ALSO. WHAT WERE YOU DOING IN THE ROOM WE DONT KNOW. 6.) YOU RESEVED 2 BIG TOWELS 2 TOWELS FOR FACE AND 1 TOWEL FOR THE FLOR 7.)IN THE BRAKFAST AREA YOU CAN NOT TAKE THE FOOD IN ROOM!!!-IT'S PROHIBITED!!! 8.) WE'RE HAVING 100M AWAY THE MARKET FOR SHAMPOO AND AWARITHING. IF YOU STAY BY US YOU PAY ADDITIONALY IF YOU NEED THE SHAMPOO /1€. ITS TOO MUCH? 9.) THE PRICE / IT'S THE HIGH SEASON . YOU PAY SMALL € FOR YOUR STAY. OTHER HOTELS ARE FROM € 150 PER PERSON PER DAY... SO YOU PAY GOOD PRICE. YOU WERE ALL DAY IN THE ROOM THE CLEANING LADY WAS 2X KNOCKING ON YOUR DOOR TO DO CLEANING IN YOUR ROOM. YOU DID NOT LIKE TO DISTURB YOU. SO SHE LEFT AWAY AT OTHER ROOMS. THANK YOU.

In drugi:
HELLO. WE HAVE A 100%PROOF THAT YOU RESRVATED ROOM ONLY RATE. THE BREAKFAST /IF YOU NEED IT YOU CAN PAYED EXTRA IF YOU WOULD LIKE TO. THE SOAP AND SHAMPOO WE DON'T CHARGE YOU. ONLY IF YOU CAME TO RESEPTION AND TELL US IF YOU NEED IT MORE. CORRECTLY? THINK AND READ PLEASE WHAT IS WRITTEN ON THE WALL IN BATHROOMS. YOU ARE FROM AMERICA AND YOU DO NOT KNOW HOW TO READ IN YOUR LANGUAGE ?IT'S A SHAME YOU KNOW./ FOR YOU. THE CLEANING LADY ALLWAYS CLEAN ALL THE ROOMS AND REPLACE THE BED SHEETS AND ALL WHAT'S ON THE BEDAWARY TIME WHEN IS CHECK OUT FOR EVERY GUEST. THANK YOU. SENCERLY